2/10 Terrible
Jennifer, buffalo
24 ago. 2025
No le gustó: Personal y atención
Paid for a King with a lake view and balcony and was given a double queen that was stuffy with no opening windows. The photos showed a bathtub on Expedia and lake view balcony. My receipt did not specify balcony on it but said King Room for $437. The hotel staff made me feel like they thought I was lying about the room when I went to tell them they gave me the wrong room. There was no soap when I took a shower. The front desk person told me on the phone that CMAC was a 20 minute walk but it was like 40. It was almost entirely sidewalk and not unsafe from cars but not as described. The water bottles in the room have little tags that say only elite members get them free and everyone else pays $3. At check in, I was given no direction to elevators or any information about the hotel. When I came back down to tell them that they gave me the wrong room, they commented about booking through Expedia and repeated that they are full. The phone was ringing in the background and they were obviously stressed. A male employee came over to assist by repeating that they are full but not answering the phone. The pool was a nice temperature but they must’ve shocked it recently because my eyes burned so bad after swimming.
Jennifer
Se hospedó 1 noche en agosto de 2025
