To begin with, upon our arrival, we were immediately confronted with a severe rodent infestation in the kitchen area. Mice were present throughout the premises, leaving droppings on the countertops and contaminating our food supplies. This unsanitary and unhygienic condition not only posed a health risk but also greatly compromised our comfort and enjoyment during our stay. We discovered that the door to the back of the property was broken and inadequately repaired. This lack of proper maintenance not only compromised the security of the premises but also inconvenienced us throughout our stay. We expected a well-maintained and fully functional property upon our arrival, and this negligence on your part fell far short of our expectations. Additionally, the beds in the rental property were stained with urine, and there were no mattress protectors provided. This lack of cleanliness and attention to detail is highly unacceptable. As paying guests, we anticipated a clean and sanitary environment, which was clearly not the case. I regret to inform you that my husband sustained a serious injury on the property due to a broken tile on the dock. As he was walking, one of the tiles broke in half, causing him to fall and break a rib. It is distressing to note that when we contacted Vacasa to report the incident, their response was limited to expressing concern for his well-being without taking any proactive measures to ensure the safety of your guests.