I HATE to leave bad reviews. I know there are real people, with bills and families behind the establishment. But this mess up was so next level, I have to address it. I will start by saying THANKFULLY they are connected to another nearby hotel, so a super stressful situation was averted, as we did end up having a place to stay. And the staff at Terrazze de Golf wend above and beyond to make our stay lovely. They get 5 stars. But, back to Casa Primo....
I booked our stay months back. We had multiple conversations about our stay (when we arrive, if meals where available, etc). We arrived at 4 on New Years Eve (our family of 5: my husband and I , and our 3 kids (11, 8, and 1), and we get to Casa Primo and the doors are locked, and the hotel dark. Very strange. Have they closed down? We call and call, no answer. So we are upset and scrambling. For 45 min we are in the parking lot looking for nearby hotels where we can stay, but, again, it’s New Year’s Eve. We had been up since 3 am, everyone is exhausted, and this is not good. At 50 minutes a van full of people pull up. We tell them no one is here, it appears to be closed. They tell us they actually booked the entire hotel for themselves last week, and that it’s impossible we are staying there. What?! Long story short, he calls the owner/manager (lily) and she tells us to go to the nearby hotel. Thank goodness. But again, what?! A confirmed reservation booked months ago, and this? Too big a mess up when traveling w kids. :(
