4/10 Mediocre
Doug A.
2 sept. 2024
No le gustó: Limpieza
Review
First, it started with an extra charge at the time of reservation that we were not aware of. When we got to the house and found the key, we logically tried the door closest to the lock box. Not only did the key not work, it stuck in the lock. We did manage to free it and called Vacasa (in India I believe). The person there simply said, try the other doors and see what works. We did that and got in although the key still stuck in this second lock.
Once inside at 5pm, we found that the house had not been cleaned since the last guests. Another call to Vacasa. They would contact the “local team” who would call me shortly. We never heard from anyone after that despite two more calls to Vacasa. I did get a message from Vacasa that someone had been called and would be out to clean the house though not when. I was told that we would be credited $146 for the inconvenience which we haven’t seen yet. The housekeepers showed up unannounced at 7:30pm. In their defense, no one had told them that there had been guests in immediately before us.
While we were waiting, we checked out the backyard. Not secure, no gate, missing boards in the fence and just dirt and some dried grass.
The front yard was fully secured with a fence but just dirt and trees. Previous guests had not cleaned up after their dog which we had to take care of. More importantly, we found broken glass embedded in the clay at 3-4 locations. We only found that by light glinting off the sharp points stickingup
Doug A.
Se hospedó 2 noches en agosto de 2024