This could have been a 5 star rating, BUT.... Per the instructions, we texted the management company during working hours a little before 5:00 on Day 3 of our stay and left a message, saying that we came up from the beach to find a huge dead cockroach on the bathroom floor and that we needed toilet paper (all that was supplied was less that 1/2 roll). When we got no response, we texted the after-hours company who clearly didn't want to help. The response we got was that they only supplied starter amenities. I never thought toilet paper was an amenity. I've always thought of it as a necessity.
We were told that cockroaches (aka palmetto bugs) are " common in Florida and become more active in the rain." However, it had not rained during our stay until later that night.
We had no bath mat and no extra kitchen towels or hand towels.
Lastly, they should make sure that the amenities actually work. One of the beach chairs had broken straps making it hard to carry it to the beach.