We booked a week long reservation for July 2022 and paid-in-full 6 months in advance (January 2022). The property manager confirmed our booking the same day it was paid for - Jan 16th, 2022.
On July 4th, 2022 at 7pm... six days before our scheduled trip...we received an email off-platform from the property manager stating that I had to cut my trip in short because the "owners needed the property" and "I wasn't supposed to be able to book the dates I booked."
Keep in mind that she already confirmed the reservation 6 months prior; we already discussed our stay at the property.
Needless to say, this email ruined my family's July 4th celebrations and caused chaos in our house.
I contacted c-suite executives at VRBO, as well as the property manager, to threaten legal action. Once VRBO was involved, the property manager magically had other options available to me. These newly available options included a shifting of dates, and off-season rates for the "mixup." At this point, the property manager was calling it a "double booking," despite clearly telling me that the owners wanted the house during my stay.
Despite the "shifting" of our days and the partial refund, we still had to cut our family trip short by one day. We were also stuck with over $1,000 of non-refundable bookings / purchases due to the shift in days.
During the trip, we had to clean up garbage strewn about the property due to the previous guests not knowing how to use a bear-proof garbage pail. Additionally, we were pestered by the property manager throughout the week to manage "deliveries" to the property for things the owners needed for the dates they kicked us out.
The property itself was beautiful, and I'm happy such places exist in the world.
This review is specifically about the property manager, Robyn Pollins (Peace of Mind Woodstock). If I hadn't made a stink about this with VRBO, my family vacation would have been ruined. I don't like sneaky people that only keep commitments when other people are looking. I would be very cautious about the legitimacy of the other reviews for this property.
