2/10 Terrible
Richard D.
14 ene. 2025
No le gustó: Limpieza
Do Not Stay. Go Elsewhere
If you work hard for your money and want to stay somewhere nice, go elsewhere. Vacasa is a complete fraud. We arrived to find the cleanliness was lacking entirely. We didn’t want to sit on the couch nor bare feet on rug and floor. We had to go out and buy our own sheets, pillows, and comforter. The only main heat source was a window unit in the loft 25ft in the air. Heat rises. Therefore, at 20 degrees outside it’s that cold downstairs each night and morning. There’s two portable plug in heaters that we don’t feel safe allowing them to run overnight. So when it’s cold you take advantage of the woodburning fireplace. Not so much. Our second night we started a cozy fire to sit fireside. Nope!! We had to extinguish the fire due to the flue is broken shut. Our cabin filled with smoke. We had to open all windows and doors to allow the smoke to escape. And this is with it in the 20s outside. All our clothes and belongings were smoke damaged. The next day the home office asks if there’s still smoke in the cabin. What??!! Are we ok…nope. Are our things damaged…nope. Not one question about our wellbeing. Not one offer to stay elsewhere. nothing was available in the area for the remainder of our stay. Therefore, no choice but to remain there. Two trees laying on the side of the roof. All day and night there’s popping noises from the tree moving the roof structure. They don’t care. We left a bad review on Vacasa and they declined to credit us for our stay Cause the bad review.
Richard D.
Se hospedó 4 noches en diciembre de 2024