First off, we will always have a good time at Sea Ranch because we love the coastal community. That said, you look forward to going to a house to stay. You pay a lot of money for 3 nights... and you're still looking forward to being there. Then you walk into the house, an older house, that has not been maintained. Has not been painted inside for decades, marks all over the walls, sheet rock missing on the corners with the metal showing through, old linoleum rolling up by the shower and tub and behind the toilet. Interestingly, the tub and shower looked relatively new but no one bothered to glue down or caulk the walls or flooring. It was disappointing to say the least.
There was new silverware but all the cooking utensils were damaged or nonexistent. That goes for the cookware as well.
All this said, ultimately it is the owners responsibility to maintain the house but the Agency (VRBO and Vacasa) has the responsibility to manage houses that are maintained to a certain standard especially with all the fees that double the cost per night.
If the owner can't keep the house maintained the Agency should not have them in their inventory to rent.