House is really perfect - could not be better. Ive stayed with VRBO rentals all over the world and its never been anything but marvelous. This management group need to up their game. To ask travelers to drive a 40 minute round trip to their office for no real reason was annoying - the parking passes could be left in the house, as they are anywhere else I have stayed. When I called to say the lockbox was not at the front door, as written, I was told to look around on the ground in case it had fallen off. Then, to look under the bushes in case it had been hidden there. They then put me in touch with the local agent who could barely contain her laughter when she explained that it was on the back side of a porch pillar. I now see they have altered their info to reflect this. But, "look under the bushes" is ridiculous - and after a long drive, to be snickered at was not entertaining. I will use VRBO again but never through this outfit. Ever.