Where do I begin, how about the POSITIVES first. The cabin has a great layout with bonuses throughout. The fully stocked kitchen with every cooking utensil in it would make Guy Fieri jealous. This came in great when cooking breakfast. The clean hot tub was excellent after a day of exploring the area. The soaker tub was a nice touch. The cabin did supply a good amount of towels. The upstairs area was a nice surprise with the vintage video game cabinet which brought back several great memories. With being on our honeymoon, we did not have any kids with us, but the bedding areas for kids was an amazing setup. We enjoyed the great signage throughout the cabin, fun atmosphere. And the drive up to the cabin no ride at Dollywood comes close to the experience!
The OPPORTUNITIES FOR IMPROVEMENTS.
There is a cockroach problem in the kitchen. Don't worry we took care of the numerous ones we saw, we just didn't plan on killing roaches on our honeymoon.
The housekeeping seemed "rushed". I found an old used feminine product in the back bedroom floor, yes an old used feminine product. Several aluminum cans and trash seen outside below on the front the cabin. Does this area get cleaned or even looked at? It was obvious that the kitchen drain had not been cleaned as it had leftover food still in it.
The fireplace downstairs did not work. Sign on the mantelpiece stated the fireplace would be in service in October. Contacted the service number about the issue and the nice lady on the other line stated a service ticket would be filled and someone would be over first thing in the morning. At 1 PM the next day a service guy showed up (with no facial covering), what happened to first thing in the morning?
While the service guy was there, I pointed out that the propane fire pit had a damaged ignition button and it would not light. He said he would have to travel to a nearby hardware store but he would be back. About 30 mins later he shows back up only to leave a lighter on the table. So much for fixing the real issue? There is black electrical tape used to hold in the pilot button in so the gas would fuel the fire. Oh! To top it off, both tanks on the fire pit and grill were empty. So the service number was contacted again and another service ticket would be complete. Glad I had checked before planning to cook on the grill. During that service call I requested for another trash bag for the kitchen. I was told that we were given a "starter pack" and basically I would
