We went there for Thx giving 2019. Well there was about 1 foot snow when we got there. Almost no heating system (cause the fireplace wasn't working - due to not having any batteries on) it was freezing and we all ended up sleeping in our winter jacket near Woodburner first night. The maintenance team were amazing and fixed the fireplace for us the next day and no problem for a couple of ours untill the first floor ceiling started leaking (due to upstrairs bathroom). Any ways again we called and the property manager was very professional and sent their maintenance the next day again. They couldn't fix it but, we were fine having one shower (first floor) for 6 adults and 2 kids. not a big deal for one day. Honestly, communication with ppl were so easy and I think the property manager and maintenance are amazing! But unfortunately, the cleaning crew failed in multiple areas 1) not making sure the heating system works 2) not catching the leak in upstairs shower 3) not cleaning properly. Pot and kettle were not clean, dust was all over the place. But the house itself is nice, roomy, lots of resources and very homey.