2/10 Terrible
Christine
Viajó con su pareja
20 ene. 2025
Le gustó: Limpieza
No le gustó: Personal y atención
On arrival which was after 3pm we were informed our room was not ready. After a quick consultation with a colleague we were then told that the room was ready. Room 408 was clean with everything in place including air con as it was a windowless room. Foyer/bar area/food that evening were all pleasant and meal was really delicious. Once in bed, every 20-25 minutes the boiler located above/close to our bedroom made the loudest, banging, thundering noise we have ever heard. This noise continued the whole night resulting in no sleep at all. My husband, who has very high blood pressure phoned reception at 4;30am to ask for a room relocation/earplugs, no being the answer to both requests. on checkout a female receptionist informed us that the offending boiler was playing up and that a plumber had failed to repair it. We were offered no credible apology or compensation of any nature and when I was asked to describe the noise to a male member of staff presumably the one who failed to deal with my husbands early morning phone call. He looked at me as if I'd imagined the whole ghastly episode. We will never return to The Address and have already advised several family members and friends to follow suit. As frequent visitors to Sligo we can certainly say that this hotel is no asset to an otherwise fine town.
Christine
Se hospedó 1 noche en enero de 2025