Let me start by saying, WE CALLED VACASA/PROPERTY MGT TWICE-I spoke with Maria. AFTER 2 CALLS, NO ONE EVER RESPONDED.
BEFORE YOU READ MY COMMENTS, PLEASE KNOW I HAVE PICTURES TO BACKUP ALL MY CLAIMS, JUST IN CASE YOU THINK I AM POSTING THIS OUT OF SPITE.
SAFETY HAZARD AND FILTHY (why they charge for a “professional”:is beyond me) we left it cleaner than we found it. We didn’t have a choice with having kids around.
APPLIANCES didn’t work, 2 stove burners didn’t work, coffee maker didn’t work the microwave was the only item that worked
FRONT DOOR didn’t close, took two of us to get it completely shut
SINK DOWNSTAIRS falling off of the wall,
UTENSILS still had food on them from previous renters,
COUCHES were disgusting, they were wet, dirty and stuffing was coming out of them,
WASHER sounds like a jet engine coming in for a landing,
DRYER had rocks and water inside of it, mold all around the dryer seal
STAIRWAY isn’t safe if you have younger kids or people with a disability, stairs are steep and very poorly lighted, lights only turn on from the very top of stairs
BATHROOM SHOWERS were disgusting, hair stuck on the walls, mold on the curtain and tiles, WE HAD TO BUY DRAINO SO THE SINK WOULD DRAIN, CALLED ABOUT THE SINK, NO RESPONSE
LAMPS didn’t work in bedrooms, they were actually broken
upstairs tvs didn’t work
Wi-Fi what a joke, didn’t work and with younger kids, it’s a MUST!
REFRIGERATER had NO shelves, so very little space for groceries, the refrigerator
FREEZER smelled so bad, it transferred over to the taste of our food, which being able to cook was part of why we rented TOTAL WASTE OF MONEY
we needed a pair of scissors, only had half a pair in the drawer,
RUGS for tile floors and caused a fall WITH ONE OF OUR KIDS due to the heavy rains we had, bunk beds bottom bed was broken,
SLIDING GLASSI doors DIDN T lock, HUGE SAFETY RISK,
WE had people next door physically fighting, and we could feel the wall move every time they hit it we went and got security and they said there was nothing they could do, all of our children were scared,
SAFETY GATE to pool doesn’t work BEWARE IF YOU HAVE LITTLE ONES,
cigarette butts all over window
Seals (no one in our party smokes)
IF YOU ARE EXPECTING A RELAXING VACATION, THIS PLACE IS NOT IT, UNLESS TAKING CARE OF ISSUES THE WHOLE TIME YOU ARE THERE IS RELAXING FOR YOU.
BAD on the property mgt team. NO RESPONSE, JUST WRONG! STAY SOMEWHERE ELSE FOR YOUR PEACE OF MIND