2/10 Terrible
Cliente verificado
24 oct. 2024
No le gustó: Limpieza
Subpar
Our stay at the Ultimate Family Fun home was disappointing from the start. We had to book this property last minute due to a hurricane and a cancellation from another host. Unfortunately, one of our group members tested positive for COVID-19 shortly after booking, but the host refused to accommodate a cancellation or refund, despite Vrbo's recommendations for flexibility. This left us with no choice but to leave a member behind.
Upon arrival, the cleanliness of the home was subpar. The floors were unswept, beds unmade, and there was questionable food left in the fridge. As in we didn’t think the milk jug had milk in it and it was something else. Trash was still in the bins, and the outdoor area was not guest-ready. The shuffleboard, ping pong, and basketball was unusable, toys were in poor condition, and the pool was musty and filled with leaves.
Communication with the host was also lacking. We received a message at 11:30 am on checkout day to leave the back door unlocked for cleaners, which was too late as we had already left by the 10 am checkout time.
While the home does offer some nice features like a massage chair and TVs, the overall experience was marred by poor cleanliness and inflexible policies. We would not return to this property.
Cliente verificado
Se hospedó 3 noches en octubre de 2024