6/10 Aceptable
Barbra R.
5 dic. 2024
Le gustó: Limpieza
Couldn't stay in property booked; contacted 15 minutes AFTER check-in!
This area was hit by Hurricane Helene, so I contacted them 2 weeks after the hurricane to see if our reservation was still good. I was assured everything was fine. This was 2 months PRIOR to our check-in date.
Fast forward to the day of check-in. At 4:15PM -15 minutes after check-in started - I received a call from the property manager. We were unable to stay at the property because it had been damaged by the hurricane! They had another property available to us on the same street that we could use instead.
At this point, we were 9 hours into a 10 hour drive. We had not other options but to take the other property. Had they been honest when I emailed them 2 months ago, we would have had time to find another beachfront property, or at least been given a choice. But they chose to be dishonest because they didn't want to lose the sale.
The townhouse we stayed in was fine, but I wouldn't have ever rented it, if given a choice. Our reservation was a cottage ON THE BEACH with beachview balconies! They put us in a townhouse on the corner of 2 streets without a balcony and we couldn't see the ocean. The whole point was to be ON the ocean.
They are still renting out this cottage -- even though it's closed for renovations. I find this to be dishonest and misleading.
Sadly, this experience has made us go back to staying in hotels because they seem more reliable at this point. Please do not rent this property.
Barbra R.
Se hospedó 3 noches en noviembre de 2024