I reserved the home on short notice fto attend a funeral. The host kindly allowed me to check in two hours early. We drove by the house twice because it does NOT look as well kept as the pictures show. Upon entering the home, we were greeted with a stale smoke smell that took a large can of Lysol spray to mask. We were disappointed to find that there is only one TV in the house that is in the living room that has a large stained, soiled, and torn couch.
Around 10pm the first night, we decided to leave after the service, so I messaged the Hist to let her know that we'd be checking out early (1 night vs 3 nights). I called and spoke with the Host following the sevice as there were no response to my message on the VRBO app. She stated she'd texted me that morning and had initiated the adjustment and refund process. I called her back and sent texts for several weeks with no response. I called VRBO to request help to no avail. I finally received a call from another "colleague" of the Host who stated she would be assisting me with the refund. Based on thise conversations, I would receive the refund June 16, 2023. A few days before the the 16th, I received a message on the app from the Host stating the deposit would be made on July 3, 2023. I have not received any deposits, refunds, etc or follow-up calls, texts or messages.
I DO NOT recommend this home (especially for someone with respiratory conditions). I DO NOT recommend this Host. BE WARE!!!