Blue zone has been great for us in the past, and like other times, the amount of info shared in advance was super impressive and timely. Due to an issue w/ the central air unit, they needed to swap us from our reserved, penthouse ocean view condo to another unit. All good, and understandable-stuff happens. However…
They wanted us to pay the same amount for the new unit though it rented for as much as 80/90 less/night. they said we’d like it better bc this unit had an elevator and the penthouse didn’t. the new unit was on the ground floor and didn’t need one, and our new view featured a view of a parking lot. I barked about this disparity and they finally came w/ an offer of 10% off of the original price.
They also offered early entry at noon. We showed up at 1230, only to find the workers still there, and in fact the maids needed to be there until 420p, nearly 1.5hrs passed when regular check in would have taken place. Then, we discovered one of the beds had a broken bed frame, and another had a comforter that was still wet. The maids finally left, but we found that they’d left a set of keys in a door. I appraised Blue Zone off these issues and they offered to bring something by to make things right, but never followed thru w/ that either.
The condo itself is lovely, nicely decorated and the materials are not cheap. It’s nice that the pool is easily accessed, but it’s a bit bizarre that in order to lock the space, you can’t lock the condo from the sliding doors.