2/10 Terrible
Gregory, Calgary
Viajó con su familia y niños pequeños, Viajó con su familia
9 feb. 2025
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It is so unfortunate to have to write this review, but we want to help make sure that others who are considering this property are duly warned. We were so looking forward our stay at Christmas, and were heartbroken to find this property is NOT 9.4 stars. We are trying hard to make this review objective and blamed, but it is very difficult due to the state it was in. There is black mold. Leaks. Broken windows. Broken door handles. Broken toilet flushers. Broken beds. Broken oven. Broken/poorly working water heater.There IS a lift - it just doesn’t work and hasn’t been repaired in years. It’s 5 flights of stairs to the top. In summer heat it would be terrible. Parking is a 25 minute walk uphill. If you have mobility or other health issues please take note. The owner did not respond to our concerns. The pictures in the listing are deceptive, so be careful. I strongly advise that renting based on the listing photos is at your own risk and suggest that you lower your expectations. You may have a very tough time getting remedy if your experience mirrors our own. I was partially refunded after complaining directly to VRBO (several times) with detailed photos and documentation. The host never responded to our direct communications. We were forced to move to a hotel in the middle of the night. There was no expression of concern or responsibility. No apology was received, and I fully expect a response to this review deflecting and finger pointing back at us, the hapless renters.
Gregory
Se hospedó 5 noches en diciembre de 2024