On a day of zero-degree temperatures, our room had no central heating and the entire hotel was unheated. We were told every room had just one portable electric heater...and that "was enough". After 45 minutes of trying to get the room warm, we told the front desk (the only member of staff on site) it was still not warm enough. Rather grudgingly, the he passed my wife one extra heater (half the size of the one in the room) which she had to carry up 4 flights of stairs herself.
We went out for dinner (hoping to get warm) and on returning to the room at 8pm, the room was still only just above 15 degrees centigrade. The beds had a thin duvet on them. Having a serious illness and knowing it would be too cold to sleep, we tried to contact the front desk to get some extra blankets but there was no-one available and I think there was probably no member of staff on site at all.
The room had been poorly cleaned and prepared (water still in the kettle, a wet bath mat left on the floor) and a lack of quality was evident everywhere (cheap, astringent soap, a barely warm shower with weak pressure, cheap bedding). That anyone can be charged nearly £100 for this experience on a Tuesday night in December, is extraordinary and we will be seeking a full or partial refund.
Please avoid until there is evidence of drastic improvements.
