4/10 Mediocre
Cliente verificado
22 ene. 2025
Le gustó: Limpieza
Communication nightmare
The house was great, unfortunately our check in process was horrific and ruined our first day there. We drove 8 hours to arrive to maintenance and cleaning in the house—and it was at check in time. When I knocked on the door they let me know no one had the place reserved and the owner was due to check in the next day, and stay for the next 5 days. I showed him my reservation info and he told me they would need 20 more mins to finish. I texted the owner and tried calling him during this time with my concerns. He never responded. Maintenance and cleaning finished and I asked them if they could please wait until I checked if my code would access the doors. Thankfully they did because my code would not open any of the doors. If we hadn't shown up while they were there, we wouldn't have been able to get in and it was snowing very hard.I asked him to call-I had no code to the house, no access to the digital instruction book or shuttle info but he chose to just text and take up more of the time I was supposed to be enjoying my time off. He finally offered that if I wasn't happy he would let me stay the night and refund the rest of my stay or I could leave immediately and he would refund me the entire stay. Convenient since he was to come the next day originally and there were no other places to house a party of 10 at the last minute in the area. Just a very bad way to run a business and not good overall customer service. My worst experience with an owner/manager ever.
Cliente verificado
Se hospedó 4 noches en enero de 2025