4/10 Mediocre
Gabriel N.
4 ago. 2023
Le gustó: Limpieza
VRBO OVER CHARGE TAXES AND NOT CLARIFY
VRBO DID NOT CLARIFIED CHARGES.
In quotation prior to payment taxes were deal as “taxes”, I claimed some double charging of some
taxes and open claim case but proceeded with payment to keep reservation.
After payment taxes are renamed as “touristic fee”
and are not as detailed ad in quotation.
My opened case VRBO only asked me to clarify with property owner and after insisting that VRBO is invoicing and charging and VRBO should clarify then VRBO closed my claim case.A second case was opened and kindly received courtesy answer unfortunately after applying wrong tax rate the only explanation is “by company policy” but taxes are not subject of company policies but legal and should not over charge taces and still asking legal reasons used to apply higher taxes. In summary it takes long to receive answers and several times reminding “i am waiting answer” then they procceed to answer even not clear answer. Still opened second claim case…
Gabriel N.
Se hospedó 3 noches en julio de 2023