4/10 Mediocre
Susanne R., London, United Kingdom
15 oct. 2024
Cute flat unfortunate issue
The hot water in the shower did not work for most of our stay, the issue was flagged multiple times but only resolved on the last day. One of the days we had to boil water to shower as hot water was not working at all. A somewhat adequate compensation was initially offered but later he changed the terms, saying extra charges for linen and towels "were being waived" and that was part of our compensation, however, at the time of booking and writing this review there is no mention of said charges on listing, so this is misleading information. He mentioned the guest in the next flat had no problems with hot water but I can see their review now and they had the same issue.
The flat location is good, and the bed is comfortable but is not king size but 2 singles together. The rest of the flat is small and works better for 2 people, but it's cute, although quite dark at times as light is hard to reach inside. The garden patio is pleasant, just please note it's shared with the other flat. The bathroom photo is not accurate, it is from the other flat. The actual bathroom has a different layout and has a shower curtain that needs to be changed as it has black mould. We didn't use the kitchen for cooking so can't comment on its amenities but I don't remember having an oven and microwave.
There is a small charge that must be paid in cash at the property that is also not included on the listing.
The issue was raised with v.rbo but no further resolution was given.
Susanne R.
Se hospedó 5 noches en octubre de 2024