We arrived at the location at 1 in the afternoon. No one was in any tent and there was no one around to check us in. We did not receive a number of what tent was ours. At that point we could have walk in to anyone's tent. We tried to call the place several times, but the number did not work so we went to a nearby minimarket. The lady that owned the minimarket had a different number but was also unable to get a hold of the tent company. She commented that the owners are always flaking out on people and that the river you have to cross floods and strands people there for days. We went back and waited another 45 minutes but still no one showed up, so we cancelled and booked a nearby hotel.