big disappointment,
We made an order two months in advance for a hotel that is supposed to be of quality with a pool spa and pampering massage services.
The time of the check does not begin at 14:00 and we arrived at 17:00 and to our surprise the room was not yet ready.
They pulled us "another 15 minutes" and then "another 10 minutes" and an hour later they took us to an old wing without a lift and an old fashioned room that seemed far away from the description and the pictures, the air conditioner did not work and the water from the shower flowed to the room itself.
We promised to take care of the air conditioner, (we asked for a shower towel) and promised that the next day they would take us to a room and give us compensation for dinner,
We went out for a ride and came back after two hours, doing nothing, taking care of nothing, and just giggling answers all the time.
Eventually, at 9:30 PM, we took our bags and went to look for another hotel.
For 10 years I have been inviting hotels on the Internet I have never received such treatment and such distress,
Recommend to stay away as much as possible.
