2/10 Terrible
Nicole M.
14 nov. 2024
No le gustó: Limpieza
Sadly substandard
Positives: Location is beautiful. We enjoyed the pool. We appreciated that the owners replaced a broken dryer at short notice. We were warmly welcomed with complimentary Prosecco.
Negatives: The house was very dirty.
If we could upload our photos, you would see:
-Mouldy shower which flooded as not properly fitted (not other guests putting soap down it as the owner stated)
-Mouldy and stained outdoor cushions for outdoor
-Dirty kitchen items with food crusted on them and a filthy coffee maker. We had to wash everything before use.
-All kitchen surfaces were sticky and the oven unusable (an acrid smell filled the kitchen when on)
-Dust, flies and cobwebs in most rooms
-Stained bath (could not bathe our child)
As we found more issues, we felt we had to raise them with the owner. They were so numerous that they could not be rectified during our stay and we had to leave. The owner, in recognising the problems, offered to refund us for the night we could not stay. This was two months ago and despite VRBO contacting the owner many times this has not been refunded.
We can’t recommend this property without significant changes and an improvement in the owner’s confrontational communication. Though originally very helpful and agreeable, when we met with them in person, they were rude and stated that we should just have dealt with the issues, implying that we were looking for money. It is clear from the above, and from the fact that VRBO has compensated us, that this is not true.
Nicole M.
Se hospedó 4 noches en septiembre de 2024