The apartment was as described and a great base to explore the island. It was clean, comfortable, well equipped and had good heating when needed. It's quiet and peaceful, with a sea view so you can watch the ships passing in the English Channel and, with the windows open, listen to the waves on the beach (very relaxing). We had no problems or issues during our stay and had no need to contact Dawn, the property Manager. The steps up to the apartment from the front car park could make it difficult for some but if you're reasonably fit it shouldn't be a problem. There are plenty of things to see and do near Ventnor, a good choice of restaurants, and you can walk to Shanklin along the Coastal Path, passing some lovely tea rooms along the way. Would happily stay here again!