2/10 Terrible
Chloe
1 ago. 2025
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We arrived in heavy rain, and the owner, brought out broken umbrellas. He initially said we couldn’t drive up to drop off bags but allowed it in the end because of the weather.
The property looked decent at first, but once inside our “best room,” the reality hit hard.
The room stank of stale, dirty odours. The bathroom smelled like awful, persistent drain fumes—not just a normal toilet smell. The kettle was filthy, and the water came out cloudy—luckily, I noticed before drinking it.
Everything was grimy and thick dust: bed, towels, furniture, even the disposable slippers looked decades old and used.
We couldn’t face staying here for even one night and checked out within hours. We booked a 5-star hotel nearby for just £100 more than we paid here—totally worth it.
The worst part? The owner ignored all our attempts to communicate—no apology, no explanation, no refund. Expedia tried to help but couldn’t secure one. This kind of customer service is shocking and unacceptable.
The charming exterior is worlds apart compared to the filthy, neglected interior. Our anniversary trip was ruined, and we had to scramble for another hotel at extra cost and stress.
Hotels don’t need to be fancy—just clean, welcoming, and responsive. This place was none of those. Avoid Manoir des Cavaliers.
Chloe
Se hospedó 2 noches en julio de 2025
