2/10 Terrible
Diane B.
2 ago. 2024
No le gustó: Limpieza
Danielle Barro double booked
We did not stay there because Danielle Barro double-booked the property even though I reserved it and paid for it 13 months in advance. I had communicated with her the week of our stay. I called after 4 PM the day of checkin and she hesitated and said “this hardly ever happens” and then tried to blame it on me because I hadn’t booked directly with her. I told her I had the confirmation fromVRBO but she said she has properties listed on multiple sites. I said I had just flown 5000 miles and asked her where our group of five people were supposed to stay. Danielle offered to try to find a place but it wouldn’t be in Volcano and I told here I didn’t trust anything she would do. After many calls, we found a place that was more than double what we paid for the VRBO. So, I do not plan to trust the VRBO bookings
Diane B.
Se hospedó 2 noches en julio de 2024