The owner was extremely helpful dealing with queries via email/telephone and came across as very amiable. Upon arrival - after a long journey, I was met with some indifference and not one enquiry as to our journey. I was shown the bare bones of "need to know" and that was that! We had over a few days queries but were unable to speak with the owner. He was rarely around. When we did meet, the problems were dealt with promptly with no apology, no interest and never wanted to chat. We felt in the way!
The good points - property/bed linen was clean and the beds quite comfortable. Laundry facilities looked well-equipped. The "Welcome" folder seemed well prepared with variety of information. Good safe enclosed garden and grounds for exercising the dogs.
The poor points -
*Pillows were very uncomfortable with no support.
*Bathroom clean though the grouting to the sink was unfinished/smeared; safety shower mat had old mould stains; no grab-rail for getting in/out of bath to shower; ONLY ONE TOILET ROLL for a whole week for 2 people - do not expect to provide toilet rolls! Reluctance to provide more.
*Overall poor lighting downstairs and bedside lighting inadequate making it hard to read - switches hard to work as so small to the lights - one light switch broke whilst trying to operate.
*Tatty curtains - some of which were hanging off their hooks
*Although the bed linen was clean, but upon stripping the bed linen prior to leaving found duvet covers rather stained. I do not again, really expect to have to strip bedding - and began to wonder what the cleaner did as most of the work was expected to be done by tenants prior to leaving.
*Downstairs kitchen poorly equipped - wondered where the saucepans were - only one large frying pan with a very wobbly handle.
*Very rusty scratched old-looking electric cooker.
*Radio had leaked batteries and out-of-date PAT test label to this and Mains.
*No side tables to put down drinks, food etc. had to improvise using chairs. There was one large coffee table but that housed leaflets, magazines etc.
*The laundry facility, looked good, but not impressed with caked on soap powder in dispensers that clearly had been there for some time - therefore how clean the machines? No apparent instructions on how to use the equipment - one had to guess.
*Outside the pathway and entrance not been swept,outside doormat had not been moved in some time as lot of dust/leaves underneath. Was not as good as photos. Not 4*.