My family and I booked a VRBO rental for an October vacation, expecting a 4-bedroom, 2-bath house. Upon arrival, we were met with a filthy property, including stained carpets, unclean bedding, dirty bathrooms.
The second bathroom was clearly under construction, missing a showerhead and handle. 8 people using one shower is nearly impossible.
The two lower bedrooms downstairs reeked of mold/mildew. I woke up an hour after going to bed with a headache, congestion a sore throat and itchy eyes. We ended up staying awake and someone slept on the couch.
We were forced to move to another rental through a different company after not having this issue addressed for 24 hours. Despite numerous attempts to resolve this with Vacasa and VRBO to move to another property or get a refund, no resolution has been reached. This experience highlights the need for improved guest protection in the vacation rental industry. VRBO's book with confidence was a huge disappoint.
This house is not fit for guests currently and is being managed horrible. I have never had an issue with VRBO before but this experience was highly concerning.