8/10 Bueno
Laura J.
15 jul. 2024
Good beginning, rough ending
First, the positives... This property was very conveniently situated near the Grand Canyon National Park and other local destinations. The views were lovely. The home is spacious enough for a large family vacation and nicely decorated. We enjoyed sitting on the deck at night. When we arrived, there was a problem with the water pressure and cleanliness. The property manager took care of this problem (the result of a recent water filter change) in less than 24 hours.
Unfortunately, the second half of our stay was not without its issues. There was an infestation of flying insects in my daughter's bedroom, more than a dozen each night. More problematic was the horrible smell in the master bathroom and bedroom. It seemed to us that an animal had likely died either under the home or in the walls or vents. Initially, this could be contained by closing the doors and not spending any time in the space, but later the strong odor permeated into the living space. This made it difficult to enjoy watching TV in the living room and eating dinner together in the dining room. My husband and I had to sleep on the couch during the last two nights of the stay as the smell in the master suite was intolerable. We contacted the property manager who then came out to address the problem by sealing off the vent. This did not solve the problem.
We have requested a partial refund to compensate for the issue and are waiting to hear from the property manager who was away due to a family emergency.
Laura J.
Se hospedó 9 noches en junio de 2024