I’m very disappointed with my experience here. While the property was beautiful and clean and the onsen pools were beautiful, the service here was some of the worst I’ve ever experienced. I arrived to the hotel around 10 AM at which point all of the restaurants and all of the Hot Springs and the gift shop were closed. It was pouring rain and foggy so there was nowhere to go except sit in the lobby with about a dozen other guests for several hours while we waited for our roomsto be ready. The hotel staff did nothing to accommodate us all waiting with nothing to do or eat or drink. Additionally, the shuttle bus only runs until 530 and there’s no other way to get off the hotel property without a car which I did not have and when I tried to make a reservation for dinner, they informed me that all of the restaurants were full. However, when I went by the restaurants, they were half full and in approaching the staff to sit, they said they were full to which I questioned how they were full If half the tables are empty. They said that people were coming, so I waited around for almost an hour, and the tables remain half full. I ended up buying instant noodles at the gift shop and eating in my room as a result. I was unable to see Mount Fuji due to dense fog, which would have been a great view. I ended up checking out a full day early because I was extremely disappointed with my experience and the service provided. I basically did nothing for the 1.5 days and would advise against stay
