Check-in was at 4pm. We arrived at 3:45. There was a little lineup, so it worked out that by the time we checked in, it was 4:05. We were told the room was still being cleaned. When it was ready, they would text us the room number. And that was fine. So we waited in the lobby until 5:00pm and went to the front desk again; they apologized, went to talk to staff, came back and said they were working on the room. Just another 15-20 minutes. I understand They were busy, but we were the only people in the lobby now. The manager and staff did not come to ask if we needed anything. So, at 5:50, we went to the front desk again. They went to check and returned in about 5 minutes, and yes, it's ready.? So off to the room, we went. The room had a half-empty water bottle by the bed and left over candy stuck to the floor by the bed.? Dust on all tables and nightstands… I completely understand being busy, but 2 hours after checking, it should have been cleaner.
But this did not stop me and my wife from having a great time there.
