The house is great, beds are comfortable. A lot of the supplies/equipment are damaged, or dated. I sent the host a message before checking in and didn’t hear back from them for 48 hours. I went as far as sending a message on another website that I didn’t book through, but I had no other means of getting in touch with them. I left messages both the message center and called the number that VRBO had for them.
The host or management company sent an email the day of check in with information on how to get into the house and parking info. The information about parking was different in the email and the welcome book and neither was accurate. Apparently they no longer ticket if you don't have a residential pass, but they need to update the information.
When we arrived at the house, the front door knob came off in our hand. The dresser in the front bedroom is coming apart. The coffee maker lid is broken. There was a trash bag left by the back door. We were left with 4 toilet paper rolls for 6 adults, we ran out. The pots and pans are old and scratched with the nonstick coating coming off.
The saving grace was location was great, within walking distance to downtown and the place was clean. The host communication was not acceptable, and I would have let them know some of the other problems we had, but I figured there was no point. Instead it goes on a review.